At josbet, we take the privacy and security of your personal data seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and protect it, and what rights you hold as a josbet player.
Last Updated: 1 January 2026These cards summarize josbet's core privacy commitments. They do not replace the full policy text below, but provide a quick-reference overview of how we handle your data.
All data transmitted between your device and josbet's servers is protected by TLS 1.3 encryption. Sensitive data at rest — including KTP copies and bank account details — is encrypted using AES-256 industry-standard protocols.
josbet does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with vetted service partners strictly necessary for platform operations, and never beyond what is required.
You have the right to access, correct, and request deletion of your personal data at any time. Requests are processed within 30 days. Contact our support team at [email protected] to exercise any of your data rights.
josbet retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. KYC and financial records are retained for a minimum of 5 years under AML obligations.
We use cookies and similar tracking technologies solely to deliver platform functionality, maintain session security, and measure aggregate usage patterns. We do not use cookies to build third-party advertising profiles.
josbet's data practices are designed in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, storage limitation, and integrity and confidentiality requirements.
This Privacy Policy applies to all personal data processed by josbet in connection with your use of the platform at https://josbet.click. By registering an account or using any josbet service, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.
The following definitions apply throughout this Privacy Policy:
josbet collects the minimum Personal Data necessary to operate a safe, compliant, and high-quality gaming platform for Indonesian players. The categories of data we collect are described below.
josbet collects Personal Data through the following channels and mechanisms:
josbet processes your Personal Data for the following specific, explicit, and legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and authentication | Registration data, device data |
| Age and identity verification (KYC) | KYC data, registration data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Delivering gaming services (betting, casino games, live dealer) | Account data, gaming activity data, device data |
| Fraud prevention and AML compliance | All data categories, especially KYC, financial, and device data |
| Customer support and dispute resolution | Communications data, account data, gaming activity data |
| Delivering bonuses and promotional offers | Account data, gaming activity data, communications data |
| Platform optimization and analytics | Technical data, device data, aggregated usage patterns |
| Responsible gaming monitoring and enforcement | Gaming activity data, account data, self-exclusion records |
| Legal compliance and regulatory reporting | All data categories as required by applicable law |
josbet does not process Personal Data for purposes beyond those listed above without obtaining your explicit consent or updating this Privacy Policy accordingly.
josbet processes your Personal Data on the following legal grounds:
josbet does not sell, rent, or trade your Personal Data. We share data only with vetted service partners under strict contractual obligations, and only to the extent necessary for the purposes described below:
To process deposits and withdrawals, josbet shares your name, masked bank account number or e-wallet ID, and transaction amounts with our licensed payment gateway partners. These providers handle transactions for BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja.
KTP scans and related identity documents are processed by third-party KYC verification providers who cross-check document authenticity against official databases. These providers are bound by confidentiality agreements and data protection clauses.
Live dealer games, slots, and table games are supplied by licensed third-party studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming). These providers receive session tokens and pseudonymized player identifiers but do not have access to your KTP, financial records, or contact details.
josbet uses secure cloud hosting services for server infrastructure and data storage. These providers process data strictly as Data Processors under contract and are prohibited from using your data for their own purposes.
Live chat and email support platforms may process your communications data. These platforms are configured to respect data protection standards and delete inactive transcripts in accordance with our retention schedule.
josbet may disclose Personal Data to government authorities, law enforcement, or regulatory bodies where required by law, court order, or where josbet has a good-faith belief that disclosure is necessary to prevent fraud, protect the rights of josbet or other users, or respond to a national security request.
All third-party Data Processors engaged by josbet must meet internationally recognized data protection standards. josbet conducts due diligence on all partners and requires contractual commitments to confidentiality, purpose limitation, and secure data handling.
josbet operates internationally and may transfer your Personal Data to countries outside Indonesia where our service providers, game studios, or infrastructure partners are located. Where data is transferred to jurisdictions that do not provide an equivalent level of data protection as Indonesia, josbet implements appropriate safeguards, including:
You have the right to request details of the safeguards in place for any specific international transfer by contacting our support team.
josbet retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are outlined below:
| Data Category | Retention Period |
|---|---|
| Account registration data (active accounts) | Duration of account lifetime |
| KYC documents (KTP scans, verification records) | Minimum 5 years after account closure (AML requirement) |
| Financial transaction records | Minimum 5 years after transaction date (regulatory requirement) |
| Gaming activity data (bet history, game sessions) | 3 years after activity date |
| Support communications (chat logs, emails) | 2 years after last contact |
| Device and technical data (logs, IP addresses) | 12 months after collection |
| Marketing consent records | Until consent is withdrawn, plus 6 months for audit trail |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that renders it no longer identifiable. Backup copies held for disaster recovery purposes are automatically purged according to the same schedule.
josbet uses cookies and similar tracking technologies to maintain session security, remember user preferences, and measure aggregate usage patterns. We do not use third-party advertising cookies or build behavioral profiles for external marketing purposes.
You can configure your browser to refuse all cookies or to alert you when a cookie is being set. However, disabling essential cookies will prevent you from logging in and using the josbet platform. Instructions for managing cookies in common browsers are available at:
josbet implements comprehensive technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or destruction. These measures include:
While josbet takes extensive precautions, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying josbet immediately if you suspect unauthorized access to your account.
Under applicable data protection principles, you hold the following rights with respect to your Personal Data:
You have the right to request a copy of all Personal Data josbet holds about you. The data will be provided in a structured, commonly used, machine-readable format (typically CSV or JSON). The first copy is free; reasonable administrative fees may apply for subsequent requests within the same calendar year.
If any of your Personal Data is inaccurate or incomplete, you have the right to request correction. You can update your email address, phone number, and residential address directly via the Account Settings page. For changes to your legal name or date of birth (which require re-verification), contact support.
You may request deletion of your Personal Data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent on which processing was based; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Note that josbet is required by law to retain certain data (KYC documents, financial records) for minimum periods even after account closure.
You may request that josbet limits how your Personal Data is processed where: (a) you contest the accuracy of the data; (b) processing is unlawful but you do not want erasure; (c) josbet no longer needs the data but you require it for a legal claim; or (d) you have objected to processing pending verification of josbet's legitimate grounds.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used format and to transmit that data to another controller without hindrance from josbet.
You have the right to object to processing of your Personal Data where that processing is based on legitimate interests or where data is processed for direct marketing purposes. josbet will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the rights described above, contact josbet at [email protected] with your full name, registered email address, and a description of the specific right you wish to exercise. josbet will respond within 30 days of receiving a valid request. If your request is particularly complex or voluminous, we may extend this period by a further 60 days and will notify you accordingly.
josbet does not knowingly collect Personal Data from individuals under the age of 21. The platform is intended solely for adults who meet the eligibility criteria stated in our Terms & Conditions. If josbet becomes aware that we have inadvertently collected Personal Data from a person under 21 years of age, that data will be deleted immediately and the associated account permanently closed.
Parents or guardians who believe their child has provided Personal Data to josbet should contact our support team immediately at [email protected].
The josbet platform may contain links to third-party websites (such as payment provider portals or game studio sites) for user convenience. josbet is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies exclusively to Personal Data collected by josbet.
josbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to registered users via email and/or a prominent notice on the platform at least 7 days before the updated policy takes effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the josbet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the platform and may request account closure and data deletion in accordance with your rights.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to file a data protection complaint, please contact josbet's compliance team:
For privacy enquiries, data access requests, rectification or erasure requests, and formal data protection complaints:
Subject line: "Privacy Enquiry" or "Data Rights Request"
Our data protection team responds to formal enquiries within 30 days. For urgent account security issues, live chat is available 24/7.
Our compliance team is here to help. You can also review our Terms & Conditions to understand your account rights, explore our FAQ for quick answers, or learn about responsible gaming tools we offer.